Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you'The secret to Chick-fil-A's success is as simple as saying "please" and "thank you."The chicken chain is statistically the most polite chain in the restaurant business, according to a QSR Magazine's annual drive-thru report.Employees at Chick-fil-A…

Knowing that you can seldom land the ideal candidate, Put M next to Must-Have, N next to Nice-to-Have Punctual Reliable - fulfills all responsibilities, without excuses Hard worker (no let up)Follows procedure/trainingPolite Energetic Engaging  Can sell/persuade Money motivated (commission)Youthful - in age Youthful - in spirit…

Free Tan promotion to gain new customers requires no commitment from the tanner (unless salon up-charges for everything except Level 1/Light). $5 Tan promotion may offer a better long term potential. In February, a major salon chain offered $5 tan (any level) for an entire week.Why might the $5 offer yield better (new) customers,…

It sounds like the coordinates on a map, leading to a treasure. And, well, it kinda is.Salon Owners want to know: When do people actually spray tan?How seasonal is that business?How much opportunity is there throughout the year?Answers: All the time, Not much, Lots. So, when do people actually spray tan? January thru March: 20%…

Dennis, the salon owner, surprised people when he said, "Selling spray tans is really easy. Just remember three things: Feel. Felt. Found. I said, "Pardon?'He said, " Feel. Felt. Found. That's all you need to know"I said, "How does it work?"He said, "Well. let's say you're selling a spray tan to someone who has never tried it and…

Salon owners who are growing spray tan sessions are getting more creative and more persuasive in their spray tan marketing. One of the most creative and bold examples is Fabutan with their 'Spot the Spray Tan' street interviews. It's a super cool idea and demonstrates the natural beauty of a spray tan, in an uber-believable way.…

The game starts by deciding what your goal is for spray, over time.Growth engine? Cash cow?Growth: Will your salon create immediate and sustained growth if it dramatically expands the number of people who spray tan every now and then, in order to convert some of them to an EFT spray memberships, over time?Cow: Will your salon grow…

So, are you, your spray tan business, your staff ...One.Day.Older. or.One. Day. Better.One day?One year? One quarter?One season?If yes, Bravo!If yes, or no - what are you going to do to change things for the better? As the saying goes ... Hope and Lucky are indeed strategies, but there just not reliable nor predictable. Time to make…

Ernst & Young conducted market research and learned that 25% of sunbed tanners plan to spray tan in the coming 12 months. 25% equals 1.1 Million sunbed tanners. Market research is, well, research and you live in reality. So, how can you make our own luck to dramatically increase the number of sunbed tanners who use spray? Training…

ASP stands for Average Selling Price. As in, what is the ASP for a spray tan in your salon over the last 12 months? It is the most important piece of data to know about your spray tan business - just as important as total session count. Most salon owners presume that it is much higher than the actual ASP.It is critically important…

CEO behind Applebee's reveals how the Dollarita played an essential role in the chain's turnaroundThe Dollarita was the game changer that Applebee's needed to turn around its business, Steve Joyce, the CEO of parent company Dine Brands, told Business Insider.The dollar-drink deal was originally seen as a risk internally, with some…