Product Orders/Returns/Shipping


How do I know my order was processed?
When will my order ship?
What shipping services do you offer?
How much do you charge for shipping?
When can I expect my product(s) to arrive?
My product arrived damaged/defective. What is your return policy?
Do you offer a product warranty?

Warranty

Mystic Tan warrants to the original consumer purchaser from an authorized Mystic Tan reseller, that the Mystic Tan product you purchased conforms to the specifications pre-printed on the package; is not adulterated or misbranded as defined in the Federal Food, Drug and Cosmetic Act (the “Act”) and is new, merchantable and free from defects in material and workmanship. We also offer a limited satisfaction guarantee.

Time in Which You Must Make Claim; How Long Warranty Lasts

A claim based on defect in material or workmanship, failure to meet specifications on the package, or adulteration or misbranding, must be made within 30 days after purchase. This warranty expires 31 days after your date of purchase, unless otherwise stated. If the reason for your return is that you are not fully satisfied with the product, you can return it to us within 30 days of purchase.

Who May Make a Warranty Claim

Only the original consumer purchaser of the Mystic Tan product in the United States, purchased from an authorized reseller, can make a claim. The only authorized reseller on Amazon.com is pricePRO. The Warranty is not transferable.

What is Not Covered

Sunless, Inc. does not warrant: (i) any product purchased from other than an authorized Mystic Tan reseller. Currently, pricePRO is the only entity permitted to distribute Mystic Tan on Amazon.com. The Sunless, Inc. warranty will not apply to products purchased on Amazon.com without valid proof of purchase from pricePRO; (ii) anything beyond there being no variance between product and specifications pre-printed on package, no defect in material and workmanship; and no misbranding or adulteration within the meaning of the Act.

How to Make a Warranty Claim

To make a warranty claim, contact our customer support team at info@mystictan.com or 888-974-9977. Our team will request proof of original purchaser from an authorized source described above. Examples of proof include original purchase receipt or original email purchase confirmation. You will be required to return the product to us at your cost. You may not return any product before obtaining a written return authorization from us.

What VersaSpa Will Do

For a defective product claim, Mystic Tan will, at our option, replace the product, or issue you a refund or credit for the amount you paid. A refund or credit will not include shipping costs. For a return under the limited satisfaction guaranty, we will provide you either a refund, credit or replacement. Mystic Tan will provide the remedy within 2 weeks after receiving the product and confirming your claim meets all requirements of this Warranty.

Limitation of Remedy

The remedy under this Warranty is limited to replacement or refund of amount you paid for the product or credit for that amount.

Limitation of Damages

Mystic Tan WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE SALE, DELIVERY, USE OR FAILURE OF A PRODUCT OR BREACH OF THE WARRANTY. Some States do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

How State Law Applies

This Warranty gives you specific legal rights and you may also have other rights which vary from state to state