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I Don’t Eat Meat

Customer to restaurant server: How’s the NY Strip tonight?Server to customer: I don’t eat meat, I’m a vegetarian. As bad as that response is, can you even imagine a server saying: “I don’t eat at this restaurant.”Yet, a similar scenario is not uncommon in tan salons. Customer to staffer: “Can you tell me a little  Continue Reading »

Maybe it’s time to have your hand held

A Handheld spray tan system is often misunderstood It’s hard to learn the techniqueI’ll have to hire a technician (another employee)There’s not much demand for handheld spray sessions (compared to Mystic Tan)A new system can be expensiveNot … so … fast Norvell, also owned by Sunless, Inc., performs as many spray tan sessions per year  Continue Reading »

Your salon is a ‘leaky bucket’

Truth is – every business is a ‘leaky bucket’.Current customers stop coming and buying – they defect to competition, they move, they die, they stop using the product because it is no longer affordable.What’s a business to do?Since every business is constantly ‘leaking’ customers, the business needs to keep adding new customers.And, you have to  Continue Reading »

Tan Salons & McDonald’s

Have you noticed that McDonald’s and Wendy’s now have 2 or more drive-thru lanes? Have you noticed Chick-Fil-A has people standing in the driveway taking orders on iPads (even in Winter)?Must cost a fortune. Or, maybe it pays for itself – those big companies are not in the habit of wasting money on added expenses.What’s  Continue Reading »